Reference

Legal Conditions Covering Your apk8ii Account

Everything governing your account on apk8ii — how we handle your data, what you agree to when you access our lobby, and how disputes are handled — is set out here.

Account TermsPrivacy ConditionsDANA, OVO, GoPay Usage RulesData Retention PolicyJurisdiction-Dependent Access
apk8ii Legal Conditions Covering Your apk8ii Account
LEGAL CONTACT PATHS

How to Reach Us About a Policy Matter

If you have a question about your rights under our terms, a data request, or a dispute related to a DANA, OVO, or GoPay transaction, our support team handles these through three direct channels. Each route is staffed for account and policy queries specifically — not just general help.

Live Chat Open the chat widget inside your account dashboard. Policy and account disputes are routed to a dedicated team separate from general lobby support.
Email Support Send your query to our support address listed in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.
Account Help Center The Help Center inside your account covers data requests, account closure steps, and how to flag a transaction discrepancy tied to your e-wallet.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account security and the integrity of your payment data are handled with specific technical and procedural controls. Here is what that means in practice for your apk8ii account.

Encrypted Account Access

Account login uses SSL-encrypted connections. OTP verification is required when accessing from a new device or browser, keeping your credentials protected across sessions.

Wallet Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account ID. You can request a statement of your transaction history through the Help Center at any time.

Data Retention and Deletion

We retain your account data for the period required by applicable rules. Once that period expires after account closure, personal data is deleted or anonymised from active systems.

Policy Change Notification

When terms are updated, we send notice to your registered contact before the changes take effect. You can review the full version at any time in this section.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our legal terms apply to your account, your data, and your payment activity on apk8ii.

Yes. Submit a data access request through the Help Center in your account. We will provide the relevant records tied to your registered profile and wallet activity within the timeframe required by applicable rules.

Transaction records are retained for the period required under applicable financial record obligations, then deleted or anonymised. You can request a statement before closing your account.

We do not sell your data. Sharing is limited to what is required to process payments through DANA, OVO, or GoPay, and to meet any legal obligations applicable in your region.

Open a support ticket through live chat or email, including your wallet type and the transaction reference number. Our team reviews wallet records and responds with findings through your registered contact method.

Access and eligibility depend on local law and the region you are accessing from. We do not make eligibility determinations based on city, but regional legal conditions in Indonesia apply.

We send notification to your registered contact detail before any material change takes effect. The latest version is always available in this section of the site for your reference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.